Question 1

What is feedloopy?

Accepted Answer

feedloopy is a QR-powered customer engagement and loyalty platform for physical businesses. It turns every in-store visit into an identifiable, repeat customer through interactive QR experiences — capturing feedback, boosting Google reviews, running gamified giveaways and loyalty programs, and re-engaging customers with email and WhatsApp marketing.

Question 2

What types of businesses use feedloopy?

Accepted Answer

feedloopy is built for any physical business with foot traffic: restaurants, bars, cafés and coffee shops, gyms, pilates and yoga studios, hair and beauty salons, hotels, and retail stores. If customers walk through your door, feedloopy helps you turn that visit into a lasting relationship.

Question 3

How does the QR code experience work?

Accepted Answer

You place a feedloopy QR code on tables, counters, menus, receipts, or at the entrance. Customers scan it with their phone camera — no app to download — and instantly enter a gamified experience: giveaways, instant-win prizes, or a digital loyalty card. In exchange, they share basic contact details, becoming a customer you own and can market to directly.

Question 4

What are raffles and play-to-win prizes?

Accepted Answer

Two of feedloopy's built-in gamification formats: raffles let customers enter a giveaway for a chance to win, while play-to-win gives every scan an instant shot at a prize, spin-the-wheel style. Both turn a routine visit into a moment worth scanning for, and each entry captures the customer's contact details for you.

Question 5

Can I customize the loyalty card?

Accepted Answer

Yes — completely. Match the card to your brand with your own logo, colors, and background, and choose whether customers earn stamps (e.g. buy 10, get 1 free) or points, whichever fits your business. It lives in their Apple or Google Wallet, so there's nothing to print or carry.

Question 6

Can feedloopy help me get more Google reviews?

Accepted Answer

Yes. feedloopy prompts happy customers to leave a review on Google Maps and your Google Business Profile at exactly the right moment, and lets you read and reply to every review from one dashboard — with an optional AI auto-reply that responds on your behalf, so your rating and reputation grow on autopilot.

Question 7

What is the AI Booking Agent?

Accepted Answer

It's an optional add-on: an AI agent that answers every phone call and WhatsApp message in 20+ languages, in real time, takes down the reservation details, and books it straight into the right location's calendar — so you never lose a booking to a missed call.

Question 8

Who owns the customer data collected through feedloopy?

Accepted Answer

You do. The customer data captured through feedloopy — names, emails, phone numbers, and engagement history — belongs to your business, not to us or any third party. It's yours to keep and use for direct marketing, even if you ever switch providers.

Question 9

Is there a free trial?

Accepted Answer

Yes — the Starter plan includes a 1-month free trial with no credit card required, and you can set up your first QR experience in about 15 minutes.

Question 10

Is feedloopy GDPR compliant?

Accepted Answer

Yes. feedloopy is built with GDPR-aligned data handling and a documented legal basis for every use of customer data. Full details are in our Privacy Policy.

Question 11

Does my staff need to install anything?

Accepted Answer

Yes — a lightweight staff app, separate from the customer's no-download QR experience. Your team uses it to validate loyalty QR codes, run raffles and play-to-win draws, and manage table bookings on the floor. If you run more than one location, a central admin panel lets you configure loyalty programs, campaigns, and reporting for the whole brand from one place.

Questions, answered